Severn Trent Water

About as much use as British Gas and British Energy, though to be fair part of the mess is not of their making.

Last year a certain subcontracting company I'll refer to as BB replaced all the water meters on the estate where I work; sadly it seems as they ripped out the old ones no-one thought to record their numbers and the new numbers of the ones replacing them.

So as landlords of some empty properties we're responsible for paying the water bills, we receive a bill for our property and one near-by which was quite a bit more than usual, but it's a big unit and you have drainage charges so...

It turned out that big bill wasn't ours it was someone else's so they owe us around £300, they then send through a bill for the correct property which they've backdated from an estimate to a meter read. Which would be fine if they could find the meter. Yep just read that again - they've provided a bill based on a meter read from a meter they can't locate.

Unsurprisingly enough I queried it and fun has ensued in trying to find it. In the meantime we've had a bill for around £50, however they owe us ~£300 and we're still getting bills for the hidden-meter property.

Last straw they've sent a Notice of Court Action for the £50 and a Disconnection Notice for the other property. As they can't find the meter I'd love to see them carry it out.

Once again phoning them up and it will be sorted just as it has been each time I've contacted them.

[Update - they've cancelled the two invoices. Something they could have done way back when]