Thursday, July 16, 2009

Customer Service

A phone call from a domain registrar we use for oddities.

"Some of your domain names have expired"
"Really, which ones?"
"Let me look that up"

Now let's just get this straight I didn't call you to check on our domains you phoned us to tell us about them. So don't you think that in that case, and with the pretty much predictable path the conversation is likely to take, having that information ready before the call is made would be a good idea?

Seriously I was left tapping my fingers for a minute (I timed it) before he had the information ready.


Orphi said...