Orange Care

Letter to the office:

Your mobile phone is currently protected by Orange Care, which means that you can avoid the hassle of replacing it if it's lost, stolen, damaged or develops a fault.

Okay

We wanted to take this opportunity to remind you of the benefits you receive with Orange Care and advise you of some changes to your Orange Care agreement which will come into effect on 5th December 2011.

Ah the old carrot then stick approach. Okay I'll pass on the carrot what's the stick?

The term 'Admin Fee' applicable in the case of a successful claim will now be called an 'Excess'

Presumably because they've had trouble justifying £15 worth of admin fees?

The amount of the 'Excess' that is payable on successful claims will change from £15 to £50

Ah so they definitely can't justify £50 of admin fees. Of course we can just cancel, but woof that's a hell of a jump.in prices.