The cause of the telephone outage
I did pop an email over to Clive at the Shuttle mentioning the outage yesterday as a possible story. It seems that BT are much more willing to keep the press informed as to what was going on than they do anyone else, though perhaps not to a degree of accuracy.
I called them up at roughly 3pm (the lines being out from around 2pm not 4pm) after ascertaining that it wasn't just our building and that it seemed to affect a much wider area.
I told them it wasn't just affecting us and that they may have a problem with the exchange yet their response - we can see no faults on the system, perhaps it's a fault at your end.
The actual cause - "technical problems in several exchanges".
2 comments:
I also contacted BT after my supplier, First Telecom, could not connect to the exchange to check any fault on the line.
I tried to contact the BT 'report a fault' number. After waiting 20 minutes on my mobile I eventually reached an operative.
"What's your number?" I told him. "You're not a BT customer", he said. I said I know that and I have reported the fault to my supplier and they told they were not able to trace the fault because the exchange did not respond.
I asked him if there was a fault with our exchange and he said "how would I know, I'm sales".
I told him I had rung the fault line and he said that when they were busy then calls were routed to sales and other departments.
I asked him again if he could find out if there was a problem and he checked the BT website. "No, no fault here", he said "you're not a customer anyway" and rung off.
Now remind me why I left BT and went to a decent, friendly, helpful teleco?
So it seems they're only happy to provide information to their own customers despite still running the exchanges everyone uses.
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