Monday, March 30, 2009

BT 1571

A panic from my mother. She'd been wondering why for some missed calls the callers hadn't left a message using the free BT 1571 service; finally rather than rely on the line tone telling her about messages she rang 1571 directly and was told that the service wasn't on her phone. Cue panic - was it something she'd done, was it this, was it that?

Three times I had to tell her that the service was at the BT end and had nothing to do with anything she might have done; I've just got the service reinstated (24 hours). They have no idea why it got turned off, but I'm guessing it might have something to do with all the BT Openreach vans that had been congregating around the main junction box.

So just as an advisory - if you use 1571 and haven't been getting any messages, it might be worth checking it still works.