PS3 Support

Yet another attempt to get my old PS3 deactivated. As I've mentioned previously you get 5 activations for games (so I'm using three) and none will be deactivated until you exceed that number. However you only get one activation for video content and that's on the defunct PS3, which obviously means I can't deactivate it on that.

So after another attempt to activate my new PS3 failed I gave them a call.
'Do I have the PS3 with me at the moment?'
'Why?'
'Because we need the serial number'
'You mean the serial number that I registered it with on your site using my PS Identity that is tied to my unique support reference number that I've already given you?'
'Yes'
'Here you go'
'And when did you purchase it'
'On the date listed on the registration Here you go'
'And where did you purchase it from'
'The place as listed on the registration Here you go'

Seriously it's not as if there's some Data Protection in place for this it's my account with my name, address, DOB, email etc.

Anyway as before they'll let me know when it's done [sigh]