Delivery Times

Had a parcel delivered the guy told me "You're lucky I was here at half-eight this morning and no-one was here so I came back" What you want a thank-you? We're a business and while some indeed open before 9am I think it's still the case that the majority don't. As such turning up before then and being surprised indicates a poor business model in the same way turning up at 10am at a residential address and finding no-one in.

Seriously how do we let delivery services get away with this?